Return and Refund Policy

The Eternal Return and Refund Policy

We understand that sometimes you may need to return or exchange an item you have purchased from our store. We are committed to providing you with a hassle-free return and refund experience.

Eligibility for Return or Exchange

To be eligible for a return or exchange, your item must meet the following criteria:

    • The item must be returned within 7 days of purchase.
    • The item must be in its original, unused condition.
    • The item must be in its original packaging, with all tags and labels attached.
    • The item must not be a final sale item.


The following items are not eligible for return or exchange:

    • Gift cards
    • Customized items
    • Items damaged due to misuse or negligence
    • Items purchased from a third-party seller

How to Return or Exchange an Item

To return or exchange an item, please follow these steps:

    1. Pack the item securely in its original packaging.
    1. Include a copy of your receipt in the package.
    1. Ship the package to the following address:

The Eternal []

    1. Please allow 2-3 business days for your return to be processed.


If you are returning an item for a refund, your refund will be processed to the original method of payment within 2-3 business days.


If you are exchanging an item, we will ship the replacement item to you free of charge. Please allow 5-7 business days for your exchange to be processed.

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Thank you for shopping at The Eternal